Returns & Exchanges

At Carina Organics, we want you to be completely satisfied with your natural hair and body care products. If you are not happy with your purchase, you may return unopened items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the contents are protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.